How do I place an order?

You can book directly through our website or contact us via WhatsApp for assistance.

How far in advance should I book?

We recommend booking as early as possible, especially during holidays and peak travel seasons.

Can I make same-day reservations?

Yes, depending on product availability and delivery schedule.

Do I need to create an account to book?

We recommend creating an account so you can easily manage your reservation and receive updates about your delivery and pickup.

Do you deliver to hotels and Airbnb properties?

Yes! We deliver to hotels, resorts, vacation homes and Airbnb properties throughout the Orlando area. Please note that delivery procedures vary by hotel. Some properties may require guests to be present for delivery and may not accept items at the front desk. We recommend confirming your hotel’s policy in advance and always providing your room number for smoother delivery coordination.

What areas do you serve?

We currently deliver throughout Orlando and nearby tourist areas.

Is delivery included?

Delivery fees are calculated at checkout depending on your location.

How does pickup work?

We coordinate pickup directly with you or your hotel/Airbnb at the scheduled time.

Can you deliver before check-in?

In many cases, yes. We can coordinate with your hotel or host.

Are your products cleaned and sanitized?

Absolutely. All items are thoroughly cleaned, sanitized and inspected before every rental.

Are your car seats safe?

Yes. Our car seats are cleaned, checked regularly and follow U.S. safety standards.

Are your strollers Disney approved?
Yes! Our strollers meet Disney stroller size requirements and are compatible with most major Orlando theme parks, including Disney, Universal Orlando and SeaWorld, providing comfort and convenience throughout your trip.

How do I choose the best stroller for theme parks?

The ideal stroller should be theme park approved, easy to maneuver, comfortable for extended use and suitable for your child’s age, height and weight. Choosing the right stroller helps ensure a smoother and more enjoyable park experience for the whole family.

What stroller sizes are allowed in Orlando theme parks?

Most major Orlando theme parks, including Disney parks, allow strollers up to 31 inches (79 cm) wide and 52 inches (132 cm) long. Double strollers are permitted as long as they meet the park size requirements. We recommend always choosing a stroller that is comfortable, park-approved and appropriate for your child’s size and weight.

Are wagons allowed in Orlando theme parks?

Disney parks and Disney water parks do not allow wagons or stroller wagons. Other Orlando parks may have different policies, so we recommend checking directly with the park before your visit. For the best experience, we suggest using a park-approved stroller.

What products do you rent?
We currently offer:

• Strollers
• Double strollers
• Car seats
• Pack & Plays
• High chairs
• Beach gear
• Accessories
• Fans, rain covers and more

We are always expanding our inventory with new products designed to make our guests’ trips easier, more comfortable and stress-free. If you need a specific item that is not currently listed on our website, feel free to contact us and we’ll be happy to check the availability or feasibility of providing it for your trip.

Can I rent accessories separately?

Yes! Accessories can be rented individually or added to stroller rentals.

Are your products suitable for newborns?

Yes, depending on the product model and manufacturer recommendations.

Is a security deposit required?
Some rentals may require a refundable security deposit. Deposits help protect both our customers and our equipment by ensuring that all items are returned in good condition and available for future families to enjoy. The deposit also helps cover situations involving lost items, excessive damage, missing parts or unusually heavy cleaning needs. Once the products are returned and inspected, the deposit is fully refunded if no issues are identified.

When is the deposit refunded?

Deposits are refunded after product inspection upon return.

What happens if an item is damaged?

Minor wear is expected. Significant damage or lost items may result in repair or replacement charges.

What is your cancellation policy?

Cancellations made in advance may qualify for partial or full refunds depending on timing.

What happens if my flight is delayed?

Just contact us as soon as possible and we’ll do our best to adjust delivery times.

Can I extend my rental?

Yes! Extensions depend on product availability.

Do you offer multilingual support?

Yes! We assist customers in English, Portuguese and Spanish.

How can I contact your team during my trip?
You can contact our team anytime through WhatsApp, SMS or email at [email protected] for delivery updates, questions or support during your stay.

What is the fastest way to reach customer support?

WhatsApp and SMS are the fastest and easiest ways to contact our team during your trip.

Do you provide support before arrival in Orlando?

Absolutely! We’re happy to answer questions and help you plan your rental needs before your trip.

Can you help me choose the best products for my family?

Yes! We’ll be happy to recommend products based on your child’s age, size, travel plans and destination.

What if I have a problem during my rental?

Please contact us as soon as possible and we’ll do our best to assist you quickly.

Do you assist international travelers?

Yes! We frequently assist families visiting Orlando from different countries and strive to make the rental process simple and stress-free.

Can I contact you before booking?

Of course! Feel free to reach out with any questions before placing your reservation.

Will I receive delivery updates?

Yes! We provide updates and coordination details through WhatsApp whenever needed.

Do you offer personalized assistance?

Yes! We strive to provide personalized service to help make every family trip easier and more enjoyable.